Applications for Personal Assistants are now closed, and all successful applicants have been notified.
Common People is committed to making our festival as accessible as possible for all our customers. In working with Attitude is Everything, we are always looking to make our Festival an inclusive space for everyone.
Please read all the information here before attending Common People.
Our Access Officer Liam is responsible for all access-related enquiries and applications. If the information below does not answer your query, you may contact him on the following;
Email – [email protected]
Phone – 020 3327 4810
Postal – Common People, 3 Loughborough Street, London, SE11 5RB
You should receive a response within roughly 5 working days. This may be longer when nearer the time of the festival, so please do try to be as patient as possible.
Common People is an outdoor event utilising a park field, and this can pose some mobility problems, particularly in bad weather conditions. If it rains it may get muddy and access around the site (other than on paths) may be very difficult. Electric wheelchairs can tackle most areas without too much trouble but the ground can be uneven in places and is predominantly on grass.
There are some pathways which run through the festival entrance down the centre of the festival, but areas by the stages are on grass.
We do not offer any internal transport due to the limitations of moving around the site.
There are 3 major stages and performance areas. The Main Stage is 190 metres from the entrance, the Uncontained Stage is 250 metres from the entrance and the Uncommon Stage is 170 metres from the entrance.
The festival site is very flat which should aide mobility around the park.
The Accessible Car Park is located on Cemetery Road. Please note that you can only park here if you are a Blue Badge holder. Please note that this parking is only available when you arrive, and is subject to availability. If you arrive without this documentation you will be refused entry to the car parking area.
BOOKABLE ACCESS FACILITIES
2 FOR 1 – ONE FREE ACCESSIBILITY PERSONAL ASSISTANT PASS
Customers requiring assistance throughout the festival are entitled to one free pass for their Personal Assistant. Please note that the individual requiring assistance must have a ticket.
In our commitment to make Common People accessible to everyone, we may provide ticket holders that would be unable to attend without use of a personal assistant (PA), and are in receipt of one or more of the following, with a ticket at no additional cost for one PA:
• Middle or Higher rate DLA for care and/or mobility
• Receipt of Personal Independence Payment (PIP)
• Evidence of being severely sight impaired
• CredAbility Access Card – + 1 category requirement
• A recognised Assistance Dog ID Card.
The ONE FREE pass will be collected at Common People when you present your matching ID upon arrival and are with your personal assistant. This will not be sent to you in advance, and we will not issue any PA passes without matching ID, so please remember to bring this with you to avoid disappointment! Personal Assistants will also be able to access the viewing platform if there is space available at the time.
The deadline for PA Applications is Friday 18th May 2018. Arrival information will be sent out to you after this date.
If you feel you require a PA at the festival but do not have any of the above evidence, please contact us explaining your requirements, with any evidence you do have, and we will consider it on a case-by-case basis.
(PLEASE FIND INFORMATION ON HOW TO COLLECT YOUR PASS BELOW UNDER ARRIVAL GUIDE)
All customers who receive a 2 for 1 Personal Assistant Pass are allowed to access the Viewing Platform along with their Personal Assistant, subject to availability.
If you do not require a Personal Assistant pass but feel you will need to access the Viewing Platform, please email [email protected].
The main stage viewing platform is located at the back of the main stage field to the left (when facing the stage), and can be accessed by near the food stalls in the middle of the festival site.
This viewing platform is only accessible to those with the correct passes. There are accessible toilets located on, or next to, the viewing platform.
Please note, the viewing platform is not covered/shaded.
Blue Badge Parking for Common People is on Cemetery Road from where there is a short walk to the entrance gate. Please note that this is only available upon arrival, and is subject to availability.
Parking here is only valid with a blue badge, matching Photo ID and a booking confirmation. If you arrive without this documentation you will be refused entry to the car parking area.
ARRIVING BY CAR
If you need to access the Accessible Car Park, please head towards Cemetery Road and follow festival directions for Accessible Parking.
Please always use festival directions when you see them, and turn off SAT NAVs as these are not always up-to-date and may change due to event situations.
ARRIVING BY PUBLIC TRANSPORT
If you are arriving by public transport, please visit our How to get to Common People page.
Please contact us directly if you are travelling any other way.
SITE OPENING TIMES
The festival will open at 10.30am and close at 11pm. Accessibility customers may use the VIP queue lanes when entering the festival. Find out how to get the the festival here.
COLLECTING YOUR PERSONAL ASSISTANT PASS
To collect your one free Personal Assistant pass, you must arrive with your tickets and the person who will be your PA. No wristbands can be collected in advance or by anyone else.
Your free Personal Assistant Pass will be available from the Box Offices – they will have a list with your name and have the relevant wristbands for you.
All people (adults, teens and children) other than your ONE FREE Personal Assistant must have a valid ticket to enter the festival including the person requiring assistance. The name listed as your Personal Assistant can also change and you do not need to let us know in advance.
Accessible toilets are located at the First Aid tent, the Main Stage viewing platform, at all the sanitation blocks (x5), and in The Nook VIP area.
All accessible toilets will be strictly for the sole use of accessibility customers.
MEDICAL AND WELFARE PROVISIONS
If you have any medication that needs to be kept cool, we have fridges available for you to use in the medical tent. We recommend you take your medication directly to the medical tent when you arrive on site.
The medical tent is located next to the welfare tent, opposite the Uncontained Stage.
All our on-site medical facilities are provided by Festimed, so we recommend reading their FAQs before attending Common People.
If you would like to bring an Assistance Dog to the festival, please contact us directly first. We will request evidence in order for you to do so (this will usually be either be the Dogs’ ID book or evidence of the dog’s training as an Assistance Dog from an ADUK certified organisation).
We would like to advise all customers that flicker, laser, strobe and other lighting effects may be in use at the festival site.
We recognise that some, particularly those with specific learning difficulties may need to find a space to step away from the crowds and noise. We do our best to provide this but it is difficult in a festival environment.